Offering after-hours veterinary care – whether in general practice or dedicated emergency service – is demanding and highly stressful for everyone involved. The vets, nurses, and support staff can experience significant emotional and physical stress.
The main reasons for this are
- The complexity of the cases
- High-pressure environment
- Long hours during the night and weekends
- Loss of patients
- Limited resources
- Grieving clients
- Limited access to support
- Limited training
After-hours staff must learn to be resilient, composed, and confident within the workplace all whilst prioritising their own wellbeing and growth. This is almost impossible to do it solo, without the support of coaches and mentors, and professionals who have been through the trenches and have come out the other side, not just surviving but thriving. These coaching and mentors can provide insight, knowledge, and advice on how to overcome the challenges and the fears that come with emergency/after-hours work.
The Thrive 2021 Journey
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Step 1: Awareness
Self-awareness about the current situation, what is happening, and what is impacting it. Self-awareness is the first and most important step. Without it, growth and improvement cannot occur.
Step 2: Focus Points
Identification and selection of the critical areas that need to be focused on, in order to improve and move forward.
Step 3: Strategies
Gaining the knowledge, tools, and strategies that are required for you to improve in those critical areas.
Step 4: Implementation
Develop a comprehensive plan and implementation process, to ensure lasting changes occur.
Creating healthy foundational habits, improved resilience, and wellbeing, that will enable you to thrive and create a more sustainable career within the after-hours veterinary environment.
How It All Began
How it all began… 3 years ago Animal Emergency Australia had over 300 team members across Australia. AEA wanted to empower and support their team members, however, they struggled to find a solution to the problem which was how to tackle the unique set of challenges its after-hours emergency team members were facing and provide that solution to all team members around Australia.