Privacy Policy

Your Privacy

This policy has been developed to uphold your privacy rights, and displayed for you to understand how we collect, use, communicate and make use of the personal information you provide to us.

This website is maintained by Animal Emergency Service ( and may be promoted by any of it’s affiliated companies such as Perth Vet Emergency, Improve International, or Canberra Vet Emergency Service.

When you visit our site at, Animal Emergency Service learns and retains information about you during your visit.

Alike other websites, we use ‘cookies’ and our serve logs and collects information about how people use our site. We gather this information through cookies. Server logs can include details such as the date and time you visited the website, the pages you viewed, the time you spent on our website, and other websites you visited just before and just after our own. We also collect your IP address.

Use of Cookies

‘Cookies’ refer to a very small text document that includes an anonymous unique identifier. When you browse a website, the site will ask your computer for permission to store ‘cookies’ in a part of your hard drive designated for ‘cookies’. If you allow ‘cookies’ to be collected through your browser’s preferences, each website will send its own ‘cookies’ to your browser. To protect your privacy, your browser only permits a website to access the ‘cookies’ it has already set to you, not the ‘cookies’ sent to you by other sites.

IP Addresses

Each time you connect to the internet, your computer uses an IP address. This is a number that is used by computers on the network and identifies your computer. These IP addresses are automatically collected by our web server as part of a demographic and profile data (known as traffic data). It is collected so that data such as the web pages you request, can be sent to your browser.

Email Information

When you submit an online form on our website to give us your email address, or if you correspond with us through email, we will retain the content of your email messages alongside your email address and the responses we send to you. The same protection is provided to you for these electronic communications that we use for the maintenance of any information received online, by mail, or by telephone. This includes any registration forms, sign-up forms, or purchases you make on our website. See below for further information.

How Do We Use the Information That You Provide to Us?

Your personal information is used for the purposes of administering our business activities, to provide customer service, and to offer you other applicable items or services we think may be of interest to you. VetAPedia and Animal Emergency Service will not obtain personally-identifying information about you when you visit our site unless you choose to disclose this information to us via our contact forms. Any information we collect about you will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

Your email address will be kept confidential at all times. We will never sell, rent, or lease our database, your information, or any other lists to third parties, and we will not provide your personal information to any third party, individual, government agency, or company at any time unless compelled to do so by law.

Your email address will be used solely to provide timely information to you about VetAPedia products, and services.

The information you send via email correspondence will be kept in accordance with the applicable privacy laws.

CAN-SPAM Compliance

Information sent to you by Animal Emergency Service and VetAPedia is in compliance with the CAN-SPAM Act. It clearly states who the email is from and lists our contact details at the bottom of each email. The email contains a link at the bottom, which when clicked will allow you to manage your email preferences or unsubscribe from our database so that you receive no further email communication from us.


We provide users with the option of opting-out of receiving any email or other communications from us and our partners by clicking the unsubscribe link located at the bottom of any email you receive from us. This can be managed at any time. If you no longer wish to receive our monthly VetAPedia newsletter, or any event promotions, you may opt-out of receiving these communications by clicking on the unsubscribe link in the bottom of these emails.

Use of External Links

Throughout browsing you may come across links to other websites. Animal Emergency Service and VetAPedia does not guarantee the accuracy of any information found at any linked sites. Any links to or from these external sites are not owned by Animal Emergency Service or controlled by us. While we take great care in vetting who we are affiliated with, linking to a website does not constitute any endorsement by Animal Emergency Service, nor do we endorse any of the employees of sponsors of these websites, or products and information presented therein.

If you access this website, you agree to be bound by these website terms and conditions of use, all applicable laws and regulations, and agree that you are solely responsible for complying with any applicable local laws in conjunction with using this website. If you do not agree to these terms, you are hereby prohibited from using or accessing this site. Please note the materials contained on are protected by applicable copyright and trademark laws. We take our rights and those rights of contributing authors seriously and will pursue legal advice should copyright trademark laws be violated.

Intellectual Property Rights

Animal Emergency Service, VetAPedia, and its contributors retain the sole property of copyrights, trademarks, patents, and other intellectual property rights in and on our website, including all content and software located on the site. Any use of our trademarks, content, and intellectual property is forbidden without the express written consent from Animal Emergency Service.

You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
  • Redistribute any content from our website, including onto another website.
  • Use the content on our website for any marketing related purpose without our written consent.

Acceptable Use

By using this website and excepting our terms and conditions, you agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. Such prohibited behaviour includes harassing or causing distress or inconvenience to other users, transmitting obscene or offensive content, and disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications.

Restricted Access

We reserve the right to restrict access to parts, or all, of and reserve the full rights to do so at any time. If you have been provided with a username and password for access to restricted areas of our website, these must be kept confidential and not shared with anyone.

Use of Testimonials

In accordance with the FTC guidelines, which prohibits unfair or deceptive advertising in any medium, please be aware of the following:

The testimonials that appear on are received via text, audio, or video submission and are the individual experiences of the authors who have used our products and/or services. These are individual opinions and may not reflect the general population. We do not claim typical results on our website. These testimonials are not necessarily representative of all of those who use our products/services.

All testimonials displayed on this website in any of their forms (text, audio, video) are reproduced verbatim with the exception of correction for grammatical or typing errors. There are instances where some testimonials may have been shortened. This means the whole message received by the testimonial writer may not be displayed if it is too lengthy or where the statement reveals private information about the author.

Animal Emergency Service and VetAPedia are not responsible for any opinions posted on their website. VetAPedia is not a forum for testimonials, however we may provide them as a means for users to share experiences with one another. For protection against abuse and harassment, all testimonials that appear have been reviewed by management of Animal Emergency Service. We do not share these opinions, views or commentary – they are strictly the views of the author.

These testimonials are not provided or intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate, or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Please note that email is not recognised as a secure medium of communication, and so we request that any private information is not sent to us by email. You may do so, but acknowledge this is at your own risk. Information you enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit card information and other sensitive information will not ever be transmitted via email.

Animal Emergency Service and VetAPedia may use software programs to create summary statistics used for the purpose of assessing the number of visitors to different pages of our website, the information of most and least interest, to determine technical user experience design specifications and to identify system performance/issues that could arise.

We use software programs to monitor network traffic and to identify unauthorised attempts to upload or change information, or otherwise cause damage. We do this for site security purposes and to ensure the service remains available to all users.

Disclaimer and Limitation of Liability

While all care is taken to ensure the accuracy, currency and completeness of the content contained on, Animal Emergency Service makes no representations, warranties or assurances for content contained on this website or any sites linked to this site.

The materials located on this site are provided ‘as is’ without any express or implied warranty of any kind. This includes warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Animal Emergency Service, VetAPedia and its agents will not be held liable at any time for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) that arise out of the use of or inability to use the materials, even if we have been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


If you have any questions regarding this policy, or your dealings with our website, please contact us here: